Policy

Artisan Craftsmanship Each ZSAZSA piece is meticulously crafted by hand and made-to-order, resulting in unique variations in stones and wire work, showcasing the artisan’s skill.

 

Made-to-Order Process As our commitment to quality, all items listed on the website are typically on backorder. Upon placing an online order, our team will promptly contact you to provide an estimated timeframe for the completion and shipment of your personalized product, ensuring transparency in the process.

 

Warranty Exclusions Our policy distinguishes between normal wear and abusive wear. Damage incurred through regular use, as well as abusive wear, is not covered under our warranty.

 

Repair Fee To maintain the longevity of your ZSAZSA jewelry, we may request a small fee to cover the costs associated with repairs. This includes, but is not limited to, issues such as broken elastic in bracelets, and any damage or wear such as chips, scratches, or discoloration on Swarovski Crystals and semi-precious stones.

 

At ZSAZSA, we prioritize the quality and craftsmanship of our jewelry, and our policies are designed to ensure a transparent and positive experience for our valued customers. Thank you for choosing ZSAZSA for your unique and handcrafted jewelry needs.